FAQ
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How do you protect the prints and artworks from being undamaged when sent out?
I care deeply about each print/original artwork so I do my best to post it to you in a great quality packaging. I use the following packaging to ensure it arrives to you safely:
for A4 prints: hardback cards + XXX
for A3 and original artwork: carton box + XXXXX
Do you ship internationally?
Yes I do. But there will be a fee of XXXX fo orders from destinations in USA, Canada, Australia, New Zealand and the UK.
PLEASE KEEP IN MIND that all custom charges, taxes or import duties that may be payable are the sole responsibility of the purchaser.
How are the orders shipped?
All prints and original artworks are sent worldwide with a tracking number that you receive per mail as soon as they go out and will require a signature on delivery.
When will I receive my print / original artwork?
I aim to print once every week on the weekend, so I will shop orders within 7 days of receipt or you will receive an email with further informations about the time of delivery.
Please keep in mind that international orders may take more time.
Can I return my order?
I am happy for you to return items that do not meet your expectations, if returned to me in perfect condition within 14 working days of receipt. I would suggest that you use some form of delivery service that requires a signature. Once I have received the print(s)/ original art work (in its/their original condition), I can offer you a full refund of the print/ artwork value (excluding shipping).
Can I cancel my order?
If you would like to cancel your order before it has shipped, contact me so that I can cancel the order in my system.
If your print or the original artwork has already been shipped, I would be happy to refund within 14 working days.